Platform Policy
Cancellations & Reimbursements
We built our cancellation policy to be fair to both churches and ministry partners. The earlier you act, the better the outcome for everyone.
Time-Based Tiers
Refunds and penalties scale with how much notice is given. Earlier = fairer for everyone.
Refunds in 3–5 Days
Approved refunds are returned to the original payment method within 3–5 business days.
Partner Protection
Partners who are cancelled on short notice are always compensated. Their time is never wasted.
Scenario A
Church Cancels a Partner
When a church cancels a confirmed booking, the refund amount depends on how much notice is given before the scheduled event or service. The partner is always made whole for last-minute cancellations.
7+ days before
Full refund, no questions asked
100%
refund to church
3–7 days before
Processing fee retained
75%
refund to church
24–72 hours before
Partner compensated for short notice
50%
refund to church
Under 24 hours
Partner keeps full fee — no refund
0%
refund to church
Group Events: For multi-role group bookings, each role slot can be cancelled individually. The refund window above applies per slot, calculated from that slot's scheduled start time.
Scenario B
Partner Cancels on a Church
When a partner backs out of a confirmed commitment, the church always receives a full refund. The partner may face a cancellation fee depending on timing, as well as a note on their account record.
More than 24 hours before
Church is fully refunded, no mark on record
None
partner fee
Within 24 hours of job
Church refunded in full — $25 cancellation fee charged to partner
$25 fee
partner fee
Replacement guarantee: If a partner cancels and ChurchConnect cannot find a replacement before the event, the church receives a full refund regardless of timing. The $25 fee only applies to partners — the church is never penalized for a partner's cancellation.
How to Cancel a Booking
For Churches
- 1
Go to your Church Dashboard → Post Openings
- 2
Find the posting and expand the role slot
- 3
Click the × Cancel button next to the committed partner
- 4
Review the refund amount shown — confirm cancellation
- 5
Refund processes within 3–5 business days
For Partners
- 1
Go to your Partner Dashboard → My Commitments
- 2
Find the commitment you need to cancel
- 3
Click 'Cancel Commitment' — a $25 fee applies only within 24 hrs
- 4
Review the fee (if any) — confirm cancellation
- 5
The church is notified and refunded automatically
Frequently Asked Questions
How do I request a cancellation?
Log into your dashboard, navigate to your active posting or commitment, and click the 'Cancel' button next to the booking. You'll see the exact refund or penalty amount before you confirm.
How long does a refund take?
Refunds are processed within 3–5 business days and returned to the original payment method. You'll receive an email confirmation once the refund is initiated.
What counts as '24 hours before' for the partner cancellation fee?
The 24-hour window is measured from the scheduled start time of the event or service — not from when the booking was made. All times are calculated in the timezone listed on the posting. Partners who cancel more than 24 hours before the job pay no fee.
Can I reschedule instead of cancel?
Yes — rescheduling is preferred and does not trigger any penalty or refund window as long as both parties agree. Use the 'Request Reschedule' option in your dashboard.
What if a partner cancels and I can't find a replacement in time?
ChurchConnect will actively help you find a qualified replacement. If no replacement is found before the event, you receive a full refund regardless of timing.
What if there's a dispute about who cancelled?
Our support team reviews all activity logs, messages, and timestamps. We aim to resolve disputes within 2 business days. Contact support@churchconnect.com.
Do Group Event cancellations work differently?
For Group Events you can cancel individual role slots rather than the entire event. Each slot follows the same tiered schedule above, calculated from that slot's scheduled start.
Is ChurchConnect's platform fee refundable?
The 3% platform fee is non-refundable for confirmed bookings. It is fully refunded for cancellations made 7 or more days in advance.
Need Help with a Cancellation?
Our support team is available Mon–Fri 9am–6pm ET. We typically respond within 2 hours.